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Learnpoints is committed to providing our
customers with unparalleled availability for our online
business applications. We recognize that you need to have
our service available whenever you want or need to do business,
and we strive to consistently exceed our service level commitments.
One of the significant benefits of using Learnpoints
applications is the fact that you never have to pay for
upgrades or system improvements. To bring you these benefits,
we usually schedule a weekly or bi-weekly late-night two-hour
maintenance in which we upgrade the existing application
for minor enhancements. This late-night maintenance usually
occurs on Wednesday evenings. On or around a quarterly basis,
we usually have a major new release in which we add significant
new functionality to our service. These periodic major releases
can take several hours to release, and we will notify you
in advance of any unscheduled maintenance where possible.
These periodic major releases usually occur on Friday or
Saturday evenings. All scheduled maintenance occurs during
the non-peak 11 p.m. to 4 a.m. Eastern Standard Time hours
to minimize the impact on your business.
Our current service level objectives are as
follows (expressed in Eastern Standard Time, GMT -05:00):
| Week Days (Monday to Friday, 4 a.m. to 11 p.m.) |
99.5% |
| Weekend Days (Saturday to Sunday, 4 a.m. to 11 p.m.) |
99.0% |
| Week Nights (Monday to Friday, 11 p.m. to 4 a.m.) |
90.0% |
| Weekend Nights (Saturday to Sunday, 11 p.m. to 4
a.m.) |
80.0% |
These percentages indicate our uptime objective.
Thus, we aim to be down less than 0.5% of the time (less
than half an hour a week) during the 4 a.m. to 11 p.m. Week
Day time periods and have consistently met these objectives.
We recognize that you are entrusting us with
your critical business information. While we securely manage
your information for you in our bunker-like data center,
it is always your data and your data alone, and you always
have the ability to request that we export your data into
a Comma Separated Value (CSV) file upon requests. We created
this export capability because we know it is important for
you to have the option of retrieving your data at anytime,
from anywhere you want.
If you have any questions, please do not hesitate
to call us at 1-704-944-5516..
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